Bontz 1,153 Posted October 6 Author Share Posted October 6 1 hour ago, p51mstg said: My wife and I have been to Duluth Lawn & Sport a couple of times and really liked them. Never bought a sled from them, but working with the sales staff has been a pleasant experience. There are two multi-store dealerships in SE MN that have been the opposite - both have given us a very cold reception from staff unless you’re spending big bucks. They’ve shown both of us that they’re not interested in future business, and because of that they’re going to get what they want from us (nothing). It’s 4 hours from our house to Duluth L&S and the drive would be worth it for a dealer that cares about every customer. I hope everyone gets their spring orders before the snow flies. I have a feeling I know the two multi-store dealerships you're referring to ... and unfortunately, my dealer sold his Polaris dealership to one of them (RV). I have a feeling my snowcheck arrival (when it DOES come in) may be the one and only time I step foot in there. Quote Link to post Share on other sites
jdsky 383 Posted October 6 Share Posted October 6 It's interesting how one dealership can provide different levels of customer experience to different customers. I have purchased from River Valley and had great experiences with both sales and service from them and no, I have not purchased $100K plus boats from them. I have purchased Polaris product (just a Slingshot) from the Rochester location and the sales and service was excellent. They even took care of a couple of unique issues I had with it under warranty that they technically did not have to. I purchased a total of 4 new sleds out of the Red Wing store and same thing. Super competitive pricing, easy purchase process and the service department was responsive and thorough when I needed them to be. and the parts people were also really good. I would not consider my purchases there to be at all in the "big spender" category as there are a lot of customers there that spend well into six figures on the boats they sell and heck even side x sides that cost 2X what a sled costs. This is not an recommendation for this dealership just my experience over last 7 or 8 years. BTW my salesman at Red Wing was Kyle Price (still there) and my salesman in Rochester was Garrett but that was a long time ago and he no longer works there. 1 Quote Link to post Share on other sites
Ziemann 147 Posted October 6 Share Posted October 6 @Bontz - Hey Chris- have you checked your spam folder for the Polaris letter? Sounds like a lot of people are finding the letter there..... 1 Quote Link to post Share on other sites
Ziemann 147 Posted October 6 Share Posted October 6 As I've said before, I am an early season rider. We frequently have early snow here, and I am willing to chase snow if need be to get in early season riding. With that said, January 15th ship date is is half way though my season, and I often have 1500-2000 miles on my sled by that date. I am unwilling to miss half of my season. My dealer so far has handled this very well and is going to present me with some options. Used, Ski-Doo, another Polaris are all options that I am willing to consider. I knew when I sold my old sled in March that I was taking a risk. I took the risk and now will be one of those folks scrambling for a sled. Imagine what this is going to do to used sled prices, now? You thought it was bad already? 2 Quote Link to post Share on other sites
Doug 472 Posted October 6 Share Posted October 6 7 minutes ago, Ziemann said: As I've said before, I am an early season rider. We frequently have early snow here, and I am willing to chase snow if need be to get in early season riding. With that said, January 15th ship date is is half way though my season, and I often have 1500-2000 miles on my sled by that date. I am unwilling to miss half of my season. My dealer so far has handled this very well and is going to present me with some options. Used, Ski-Doo, another Polaris are all options that I am willing to consider. I knew when I sold my old sled in March that I was taking a risk. I took the risk and now will be one of those folks scrambling for a sled. Imagine what this is going to do to used sled prices, now? You thought it was bad already? Prices were already high. Sold my friends son's sled for asking price. Unfortunately this will be the test for some dealers what they can do with really with the limited resources they have on sleds. It puts them in a no win situation. Let customers use possible a demo or used sled until their sled comes in and is complete or sell the demo and used sleds because of the high demand and prices right now. Quote Link to post Share on other sites
nacapster 20 Posted October 6 Share Posted October 6 Shitty times, no doubt about it...I feel for those with no back-up sled. Watch, we'll end up having an epic December for the cherry on top. Quote Link to post Share on other sites
Bontz 1,153 Posted October 6 Author Share Posted October 6 1 minute ago, nacapster said: Shitty times, no doubt about it...I feel for those with no back-up sled. Watch, we'll end up having an epic December for the cherry on top. That thought has been going through my mind for a while now ... and it would definitely be a kick in the nuts to some of us! Quote Link to post Share on other sites
XCR INDY 90 Posted October 6 Share Posted October 6 1 hour ago, Ziemann said: @Bontz - Hey Chris- have you checked your spam folder for the Polaris letter? Sounds like a lot of people are finding the letter there..... Thanks Ziemann, found the email. Says they expect mine to ship by Dec 15th. Also says they will email when it actually does ship. 650 XCR 136 1 Quote Link to post Share on other sites
Bontz 1,153 Posted October 6 Author Share Posted October 6 3 minutes ago, XCR INDY said: Thanks Ziemann, found the email. Says they expect mine to ship by Dec 15th. Also says they will email when it actually does ship. 650 XCR 136 Yep - thanks Brian. I still don't see anything, but I'm not totally sure the dealership change has an impact on that or not. Kind of interesting to see @XCR INDY has the same sled ordered as I do (mine's the red/black one with black tunnel) so hearing him show a 12/15 date is at least promising. 1 Quote Link to post Share on other sites
Doug 472 Posted October 6 Share Posted October 6 Talked to my dealer over lunch and what he's going to do once sleds start coming in is have some trusted 😊 part time help to just work on the sleds that are not complete to get them setup and out to the customers ones the parts come in. Quote Link to post Share on other sites
Crnr2Crnr 757 Posted October 6 Share Posted October 6 2 hours ago, Ziemann said: As I've said before, I am an early season rider. We frequently have early snow here, and I am willing to chase snow if need be to get in early season riding. With that said, January 15th ship date is is half way though my season, and I often have 1500-2000 miles on my sled by that date. I am unwilling to miss half of my season. My dealer so far has handled this very well and is going to present me with some options. Used, Ski-Doo, another Polaris are all options that I am willing to consider. I knew when I sold my old sled in March that I was taking a risk. I took the risk and now will be one of those folks scrambling for a sled. Imagine what this is going to do to used sled prices, now? You thought it was bad already? Didn't you sell an RS ? Quote Link to post Share on other sites
Ziemann 147 Posted October 6 Share Posted October 6 2 hours ago, Crnr2Crnr said: Didn't you sell an RS ? I did. Someone from Stoughton, WI purchased it. Quote Link to post Share on other sites
Crnr2Crnr 757 Posted October 6 Share Posted October 6 2 hours ago, Ziemann said: I did. Someone from Stoughton, WI purchased it. That's the only Procross on my want list, just to have. 1 Quote Link to post Share on other sites
Zambroski 22,038 Posted October 7 Share Posted October 7 5 hours ago, Doug said: Talked to my dealer over lunch and what he's going to do once sleds start coming in is have some trusted 😊 part time help to just work on the sleds that are not complete to get them setup and out to the customers ones the parts come in. This would send chills down my spine. What parts are actually missing? Is that stated or, is it a myriad of different parts? Quote Link to post Share on other sites
Doug 472 Posted October 7 Share Posted October 7 1 hour ago, Zambroski said: This would send chills down my spine. What parts are actually missing? Is that stated or, is it a myriad of different parts? There's a basic list of what could be missing. Does bring up an interesting point back a few years or so ago. Got hit in the corner by a want-a-be racer, you know the type. I made out the estimate and was ready to send it to the insurance company. Buddy looked the estimate said wait a minute. May look a little funny when it list's the sled owner and estimate preparer being the same person. Hmm you fill this out and send it in. Quote Link to post Share on other sites
Zambroski 22,038 Posted October 7 Share Posted October 7 16 minutes ago, Doug said: There's a basic list of what could be missing. Does bring up an interesting point back a few years or so ago. Got hit in the corner by a want-a-be racer, you know the type. I made out the estimate and was ready to send it to the insurance company. Buddy looked the estimate said wait a minute. May look a little funny when it list's the sled owner and estimate preparer being the same person. Hmm you fill this out and send it in. I didn’t know an insurance company would take the owners word for it or, a buddy’s for that matter. I don’t insure my sled but, I would with your company for sure! Sounds like you came into that corner a bit too hot, eh? Quote Link to post Share on other sites
Doug 472 Posted October 7 Share Posted October 7 1 minute ago, Zambroski said: I didn’t know an insurance company would take the owners word for it or, a buddy’s for that matter. I don’t insure my sled but, I would with your company for sure! Sounds like you came into that corner a bit too hot, eh? LOL. He's the one that tipped his sled, fell off and hit me. You know how that works. I do have to say the guy was a stand up guy when we filled out the accident report. Some dealers are pre-qualifed with insurance companies where you send the estimate straight to the insurance company with the accident report. Sometimes they will or will not send an adjuster out to look at the sled or request pictures. Quote Link to post Share on other sites
A05GSHO 237 Posted October 7 Share Posted October 7 I got the letter saying 12/15 BLA BLA BLA. I emailed the dealer I snowchecked my sled from and they just replied saying that mine will ship before 12/15, but Polaris didn't have a date yet nor could they verify if my sled would be shipped without parts. Polaris did tell him that some sleds would be shipped without the new gauges and spindles. I got the standard gauge on my XCR 136 650 Quote Link to post Share on other sites
Sled_Hed 406 Posted Wednesday at 10:43 PM Share Posted Wednesday at 10:43 PM 1 2 Quote Link to post Share on other sites
favoritos 149 Posted 12 hours ago Share Posted 12 hours ago On 10/4/2021 at 7:08 AM, Ziemann said: On HCS, they are portraying the 850 as if they are exploding in the crate... I saw it on the internet. It must be true. Overall, I'd rather see concerns addressed before the snow hits. Quote Link to post Share on other sites
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