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StudBoy has pissed me off


f7ben

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I bought a set of 7.5 shapers for the axys this year and they were working well ....maybe a touch too much steering effort but overall the right setup.

I put 700 miles on them in mostly good conditions. I inspected them last week when I got home from riding and the left bar was missing 5" of carbide in the center of the bar. Figured I must of hit a rock or something......sucks but it happens. My right side bar looked like new.

I emailed Studboy and briefly explained the situation and asked if I could just purchase one bar. I mentioned that I always use shapers and am happy with them and that I would just like to be back to having two bars that were in more or less new shape and didnt need an extra laying around for no reason.

I got no response .....no acknowledgement that I had sent an inquiry. That will be my last studboy purchase. Fuck them. 

Scott Bergstrom will get my money from now on....he always answers the phone

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Just now, f7ben said:

I bought a set of 7.5 shapers for the axys this year and they were working well ....maybe a touch too much steering effort but overall the right setup.

I put 700 miles on them in mostly good conditions. I inspected them last week when I got home from riding and the left bar was missing 5" of carbide in the center of the bar. Figured I must of hit a rock or something......sucks but it happens. My right side bar looked like new.

I emailed Studboy and briefly explained the situation and asked if I could just purchase one bar. I mentioned that I always use shapers and am happy with them and that I would just like to be back to having two bars that were in more or less new shape and didnt need an extra laying around for no reason.

I got no response .....no acknowledgement that I had sent an inquiry. That will be my last studboy purchase. Fuck them. 

Scott Bergstrom will get my money from now on....he always answers the phone

yeah he does. get the triple points. bought a pair for my daughter's sled two seasons ago and they still turn on a dime, even on concrete.

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8 minutes ago, f7ben said:

I bought a set of 7.5 shapers for the axys this year and they were working well ....maybe a touch too much steering effort but overall the right setup.

I put 700 miles on them in mostly good conditions. I inspected them last week when I got home from riding and the left bar was missing 5" of carbide in the center of the bar. Figured I must of hit a rock or something......sucks but it happens. My right side bar looked like new.

I emailed Studboy and briefly explained the situation and asked if I could just purchase one bar. I mentioned that I always use shapers and am happy with them and that I would just like to be back to having two bars that were in more or less new shape and didnt need an extra laying around for no reason.

I got no response .....no acknowledgement that I had sent an inquiry. That will be my last studboy purchase. Fuck them. 

Scott Bergstrom will get my money from now on....he always answers the phone

Call them 

 

I bought some 7.5" shaper bars at Novi.  Didn't notice a problem with them but when I went to put them on, 1 was fucked up.  Called them and told them the problem. They sent me a replacement.  They charged my credit card for 1 bar, and when I sent the damaged one back, they credited my card.  

 

Call them. Talk to Danielle. She'll take care of you :bc:

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13 minutes ago, oleroule said:

how's the left side hyfax?

perfect ...the carbide in front and behind the spot it was missing is mint too .....it just got knocked out by a rock or something

12 minutes ago, Snoslinger said:

yeah he does. get the triple points. bought a pair for my daughter's sled two seasons ago and they still turn on a dime, even on concrete.

they are awesome at bergstrom

2 minutes ago, SVT Renegade XRS said:

Call them 

 

I bought some 7.5" shaper bars at Novi.  Didn't notice a problem with them but when I went to put them on, 1 was fucked up.  Called them and told them the problem. They sent me a replacement.  They charged my credit card for 1 bar, and when I sent the damaged one back, they credited my card.  

 

Call them. Talk to Danielle. She'll take care of you :bc:

I'll try that ....but when its busy I dont mind emailing and waiting a few days for a reply......but I expect a fucking reply at some point

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6 minutes ago, f7ben said:

perfect ...the carbide in front and behind the spot it was missing is mint too .....it just got knocked out by a rock or something

they are awesome at bergstrom

I'll try that ....but when its busy I dont mind emailing and waiting a few days for a reply......but I expect a fucking reply at some point

It's always easier to just call and talk to someone.  That's why I always put in my CL , eBay or online site ads when selling stuff to call or text me , instead of email. Call them and explain what happened. Theyll send you just 1. They'll take care of you.  Trust me, they don't want a bad reputation all over the Internet. 

 

 

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